PRIVACY POLICY

CUSTOMER CARE

All information collected on our Site helps us better understand the interest of our HOOGA community.

At HOOGA UAE, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit findinghooga.ae, create an account, place an order, contact us, or interact with our services.

We process personal information in accordance with applicable UAE data protection laws.

INFORMATION WE COLLECT

When you shop or interact with HOOGA, we may collect information including:

Name
Email address and telephone number
Billing and delivery address
Order and purchase history
Account information
Product preferences and browsing activity
Device, browser and website usage information
Communications with our Customer Service team

Payment information required to complete your purchase may be securely processed by our authorised payment service providers. HOOGA does not necessarily receive or store your complete payment card details.

HOW WE USE YOUR INFORMATION

We may use your information to:

Process and deliver your orders
Provide order, payment and delivery updates
Manage your HOOGA account
Provide customer support
Process returns, exchanges and refunds
Improve our products, services and website experience
Prevent fraud and maintain website security
Send promotional communications where you have provided consent or where otherwise permitted by applicable law
Meet legal and regulatory requirements

COOKIES & ANALYTICS

Our Site may use cookies and similar technologies to operate the website, remember your preferences, understand how customers use the Site and improve your shopping experience.

Certain cookies may also be used for analytics, advertising and marketing purposes, subject to your preferences and applicable requirements.

SHARING YOUR INFORMATION

HOOGA does not sell your personal information.

Where necessary, we may share relevant information with authorised third parties that help us operate our business, including:

Payment providers
Delivery and logistics partners
Ecommerce and website service providers
Marketing and analytics providers
Customer service and technology providers
Government or regulatory authorities where legally required

These service providers are only provided with information reasonably required to perform their services and are expected to handle personal information securely.

Where information is processed or transferred outside the UAE, we will take appropriate measures as required under applicable law.

MARKETING COMMUNICATIONS

If you have subscribed to HOOGA marketing communications, we may send you information about products, offers, promotions and events.

You may unsubscribe at any time using the unsubscribe option provided in our communications or by contacting us.

You may still receive essential communications relating to your orders, account, payments, deliveries or other services.

DATA SECURITY & RETENTION

HOOGA uses appropriate organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records and meeting legal or regulatory obligations.

YOUR PRIVACY RIGHTS

Subject to applicable UAE law, you may have the right to: