CUSTOMER CARE

FAQ

Get in touch
How do I track my order?

You can track your order status under “My Account”. An email confirmation will be sent out once your order has been shipped out.
How do I pay for my purchase?

We accept a variety of payments, including Visa, Mastercard, American Express, Tabby, Tamara, etc.

When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Does HOOGA provide Cash On Delivery (COD) service?

Cash On Delivery (COD) is not available.

How do I cancel an order?

We cannot accept change or cancellation of order once it is in the shipping process/ transit to reach you. Do not visit any HOOGA stores to cancel your order placed. For further enquiries, please contact us via the Contact form.

HOOGA reserves all rights to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to proper affiliated authorities/ department in charged for further investigations.
What is the delivery time?

3-5 working days.